Return & Refund Policy

Customer Satisfaction Guarantee

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our return, refund, exchange, and cancellation policies below.

Return & Refund Policy

We accept returns and issue refunds for products that meet the conditions outlined below.

Eligible for Return

• Product is unopened, unused, and in its original packaging.
• Return request is submitted within 14 days of delivery.
• Proof of purchase (order number or receipt) is provided.
• Product was delivered damaged, defective, or incorrect.

Not Eligible for Return or Refund

• Opened or used products.
• Products damaged due to customer misuse or mishandling.
• Sale or promotional items.
• Gift cards.
• Products returned after the eligible return period.

How to Request a Return

1. Take clear photos or videos of the product if it is damaged, defective, or incorrect.
2. Email us at sales@sachetcare.com with your order number and a description of the issue.
3. Wait for approval and return instructions from our support team before sending the product back.
4. Return the product in its original sealed packaging.

Refund Process

• Once the returned product is received and inspected, we will review your request.
• If approved, your refund will be processed using the appropriate payment method.
• Refund processing times may vary depending on the payment method used.

Exchange Policy

We are happy to exchange products that were:

• Delivered incorrectly.
• Received in damaged condition.
• Found to have a verified fulfillment error.

Exchange Conditions

• Product must be unopened and unused.
• Exchange request must be submitted within 14 days of delivery.
• Exchange request must be approved by our support team before the product is returned.

How to Request an Exchange

Please email sales@sachetcare.com and include:

• Your order number.
• A description of the issue.
• Photos showing the received product if applicable.

Note: In many cases, the quickest solution may be to return the item after approval and place a new order for the desired product.

Non-Returnable Items

• Opened or used products.
• Products damaged after delivery due to customer handling.
• Sale or promotional items.
• Gift cards.

Order Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible.

• Orders that have not yet been dispatched may be cancelled.
• Orders that have already been dispatched cannot be cancelled.

Need Help?

Our support team is happy to assist you with returns, exchanges, refunds, order issues, and general inquiries.

• Email: sales@sachetcare.com
• Phone: +92 301 1103666
• WhatsApp: +92 301 1103666

Please keep your order number available when contacting support so we can assist you more efficiently.