Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 3 days of delivery.
🚚 Shipping & Delivery Policy
Shipping charges are calculated based on the total weight of your order.
Simply add your products to the cart and use our Shipping Calculator at checkout to see the exact shipping cost.
💯 Customer Satisfaction Guarantee
Your satisfaction is our top priority. If you're not completely happy with your purchase, you can request a return or exchange within:
- 3 days for general returns and exchanges
- 14 days for damaged or incorrect items (see full policy below)
🔄 Return & Refund Policy
We gladly accept returns or issue refunds for items that meet the following criteria:
✅ Eligible for Return:
- Item is unopened, unused, and in original packaging
- Return is requested within 14 days of delivery
- You provide proof of purchase (receipt/order ID)
- Product is damaged or incorrect upon delivery
❌ Not Eligible for Return or Refund:
- Opened or used products
- Sale items or gift cards
- Items damaged due to customer mishandling
- Products returned after 14 days
🛠️ How to Request a Return:
- Take clear photos/videos of the damaged or faulty product
- Email us at sales@sachetcare.com with your order number and details
- Send the product back to us in sealed, original packaging to our address
💳 Refund Process:
- Once we receive and inspect the returned product, we will notify you of the refund approval.
- If approved, your refund will be processed using your selected method.
🔁 Exchange Policy
We are happy to exchange any product that was:
- Delivered incorrectly
- Sent in damaged condition
✅ Exchange Conditions:
- Product must be unopened and unused
- Product must be returned within 14 days
- Exchange request must be pre-approved via email
🔄 How to Request an Exchange:
Email us at sales@sachetcare.com with:
- Your order number
- Details of received product vs. ordered product
- Return the product in original sealed packaging
Note: The quickest way to get the correct product is to return the item and place a new order after approval.
🚫 Non-Returnable Items
Please note that the following cannot be returned or refunded:
- Opened or used products
- Products damaged by the customer
- Items bought on sale
- Gift cards
❌ Order Cancellation Policy
Need to cancel an order? Contact us within 24 hours of placing it.
Cancellation Rules:
- If the order is not yet dispatched, we’ll cancel it for you
- If the order is already shipped, it cannot be cancelled
📞 For urgent cancellations, contact us via WhatsApp at 0301-1103666
Need Help?
- 📧 Email: sales@sachetcare.com
- 📞 WhatsApp Helpline: 0301-1103666
We're here to make your shopping experience at SACHET smooth, reliable, and satisfying. 💖
